Technical Support

We support you with any technical issue related to Poclain Hydraulics products.

For each issue we assign a technical team member to answer your questions by phone or video call, to ensure you feel supported at every turn until your issue is resolved:

• Diagnostics of your issue with a Poclain Hydraulics product
• Product identification by offering 2D spare parts drawing and directing you to the closest customer spare parts agent
• Basic repair documentation or cut view
• Basic support with assembly process including tools needed
• Physically intervention at the customer (SAT diagnostic, dis/assembly of the Poclain Hydraulics product..)
• Motor analysis at customer location, identification of the root cause and the spare parts needs
• Replacement of old product with a new solution
• Special material analysis requests

> Your technical contact savg@poclain.com