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Technical Support

Technical Support 1440x386

We support you with any technical issue related to Poclain Hydraulics products.

 

For each issue we assign a technical team member to answer your questions by phone or video call, to ensure you feel supported at every turn until your issue is resolved:

 

  • Diagnostics of your issue with a Poclain Hydraulics product
  • Product identification by offering 2D spare parts drawing and directing you to the closest customer spare parts agent
  • Basic repair documentation or cut view
  • Basic support with assembly process including tools needed
  • Physically intervention at the customer (SAT diagnostic, dis/assembly of the Poclain Hydraulics product..)
  • Motor analysis at customer location, identification of the root cause and the spare parts needs
  • Replacement of old product with a new solution
  • Special material analysis requests

> Your technical contact savg@poclain.com